Course curriculum
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Resources
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Message from InterLINK
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What to expect
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Take-aways
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When you need help
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Review
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What to ask, measure and implement?
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Amazon
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What we have
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Next steps
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Enhance the CX
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Ritz-Carlton
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Gaps Model
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Service Blueprinting
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Meeting
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Overview
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Service language
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Hiring
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Onboarding
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Training
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Metrics
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Performance appraisals
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Recognition & rewards
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Leadership training
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Pan Pacific
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Pre-mortem
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Danny Meyer
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Readings
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About this course
- Free
- 31 lessons
- 0 hours of video content