Course curriculum

    1. Resources

    2. Message from InterLINK

    3. What to expect

    4. Take-aways

    5. When you need help

    1. Review

    2. What to ask, measure and implement?

    3. Amazon

    1. What we have

    2. Next steps

    1. Enhance the CX

    2. Ritz-Carlton

    3. Gaps Model

    4. Service Blueprinting

    5. Meeting

    1. Overview

    2. Service language

    3. Hiring

    4. Onboarding

    5. Training

    6. Metrics

    7. Performance appraisals

    8. Recognition & rewards

    9. Leadership training

    10. Pan Pacific

    1. Pre-mortem

    2. Danny Meyer

    3. Readings

About this course

  • Free
  • 31 lessons
  • 0 hours of video content